Support
If you need help with the Alien Intelligence platform, there are several ways to get assistance.
Contact Us
Email
For general questions, account issues, or feature requests:
We aim to respond within one business day.
Custom Integrations
For custom MCP server development, enterprise deployments, or partnership inquiries:
Documentation
Our documentation covers platform concepts, step-by-step guides, and API reference:
- Getting Started — First steps after signing up
- Core Concepts — Architecture, data model, and security
- How-To Guides — Step-by-step guides for common tasks
- Data API Reference — Full API documentation
- SDK Reference — Python and TypeScript SDK documentation
Report an Issue
GitHub Issues
Report bugs, request features, or contribute to our open-source projects:
When reporting an issue, please include:
- A clear description of the problem or expected behavior
- Steps to reproduce the issue
- Your browser or client version (for web application issues)
- Any error messages or logs
Platform Status
Check the current status of the platform and its services:
Frequently Asked Questions
Coming Soon
A general FAQ is being prepared. In the meantime, see the topic-specific FAQ below.
- MCP Connector FAQ — Authentication, connectivity, timeouts, and rate limits for MCP servers